GeoWild Designs Returns and Refunds Policy
Last updated: September 2026
1. Overview
We want you to be happy with your purchase from GeoWild Designs. This policy explains your rights when returning an item, cancelling an order or reporting a problem.
2. Change-of-Mind Returns – Standard Physical Products
For standard, non-personalised physical products purchased online, you may tell us that you wish to cancel your order within 14 days of receiving your goods. You then have a further 14 days to return the item.
Please contact us before returning an item so that we can provide the appropriate return instructions.
Returned products should be kept in good condition. We may make a deduction from the refund if the value of the goods has been reduced as a result of handling beyond what would reasonably be necessary to examine the product.
Unless the product is faulty, damaged or incorrect, the customer is responsible for the cost of returning the item.
3. Personalised and Bespoke Products
Products made specifically to your individual requirements or clearly personalised for you may not qualify for change-of-mind cancellation rights.
This may include, for example, artwork created specifically from a photograph supplied by you or products otherwise individually personalised at your request.
This does not affect your rights if the product is faulty, damaged, incorrectly supplied or not as described.
4. Damaged, Faulty or Incorrect Products
If your order arrives damaged, faulty, incorrectly printed or you receive the wrong product, please contact us as soon as possible.
Please provide your order number, a description of the problem and clear photographs where appropriate. We will work with you to arrange an appropriate remedy, which may include a replacement, repair or refund.
Your statutory rights are not affected.
5. Refunds
Where you exercise your statutory right to cancel an eligible order, we will issue the appropriate refund in accordance with UK consumer law.
Refunds will be made to the original payment method. Where applicable, the refund will include the standard outbound delivery charge. If you selected a more expensive delivery option, we are not required to refund the additional amount above our standard delivery charge.
We will process refunds within the applicable statutory time limits.
6. Return Shipping
For eligible change-of-mind returns, the customer is responsible for the cost of returning the product unless we state otherwise.
Where an item is faulty, damaged, incorrect or not as described, please contact us before returning it so that we can provide appropriate instructions.
Please do not send products back without contacting us first.
7. Digital Products
Different cancellation rules may apply to digital downloads. Where you expressly agree to immediate access to digital content and acknowledge that this means losing your statutory cancellation right once downloading or access begins, the normal 14-day cancellation right may no longer apply.
This does not affect your rights if digital content is faulty or not as described.
8. Cancelling Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible. Where statutory cancellation rights apply, starting production does not by itself remove those rights.
9. Lost Parcels
If your parcel appears to have been lost in transit, please contact us. We will investigate with the delivery and fulfilment provider and arrange an appropriate solution.
10. Statutory Rights
Nothing in this policy limits or excludes your statutory rights under applicable UK consumer protection legislation.
11. Contact Us
If you need assistance with a return, cancellation, replacement or refund, please contact
Email: geowilddesigns.store@gmail.com
Please include your order number and relevant photographs where appropriate.